Terms & Conditions

Terms and Conditions

Welcome to Mementoos! These Terms and Conditions ("Terms") govern your use of our website [mementoos.com] (the "Site") and your purchase of products from Mementoos. By accessing the Site and making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. General

1.1. Acceptance of Terms: By accessing and using the Site, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Site.

1.2. Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

2. Use of the Site

2.1. Eligibility: You must be at least 18 years old to use the Site and make purchases.

2.2. Account Creation: You may be required to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Orders and Payment

3.1. Order Acceptance: All orders are subject to acceptance by Mementoos. We reserve the right to refuse or cancel any order for any reason.

3.2. Payment: Payment must be made at the time of purchase. We accept various payment methods, as indicated on the Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

4. Shipping and Delivery

4.1. Shipping Times: Shipping times vary based on customization and can take between 14 to 29 days. Please refer to our Shipping Information page for more details.

4.2. Delivery: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, shipping carriers, or other factors beyond our control.

4.3. Tracking: Once your order ships, we will provide you with a tracking number to monitor its progress.

5. Returns and Refunds

5.1. Return Policy: To be eligible for a return, items must be unused and in their original packaging. Returns must be initiated within [number] days of purchase. Please refer to our Refund Policy page for detailed instructions.

5.2. Return Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service.

5.3. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. 

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Mementoos or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Mementoos shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the purchase of products from the Site.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Arab Emirates, without regard to its conflict of law principles.

9. Contact Us

If you have any questions about these Terms, please contact us at:

Mementoos Email: support@mementoos.com

10. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Information, constitute the entire agreement between you and Mementoos regarding your use of the Site and purchase of products from the Site.