Refund Policy

Refund Policy

Thank you for shopping at Mementoos. We are committed to providing quality products and ensuring customer satisfaction. Please read our Refund Policy carefully to understand your rights and obligations when making a purchase from our site.

1. Acceptance of Terms

By making a purchase on mementoos.com, you agree to our Terms of Service and this Refund Policy. Your use of our site and the purchase of products constitute your acceptance of these terms.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Refund requests must be made within 15 days of the delivery date.

3. Refund Process

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at support@mementoos.com to initiate the return process.
  2. Provide your order number and the reason for the return.
  3. Our team will review your request and, if eligible, provide you with return instructions.

4. Return Shipping Costs

All return shipping costs are the responsibility of the customer. This includes any costs associated with returning the item to our designated return address. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Inspection and Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

6. Non-Refundable Items

Certain items are non-refundable and non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Used and/or damaged goods

7. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at support@mementoos.com

 

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Mementoos Email: support@mementoos.com