Shipping Information
Shipping Information
At Mementoos, we believe that quality takes time.
Each item in our store is carefully crafted and customized to meet your unique preferences. We appreciate your understanding and patience as we ensure that every product we deliver meets our high standards of quality and craftsmanship.
Shipping Times
Due to the customized nature of our products, shipping times can vary. Here's what you can expect:
- Processing Time: Once your order is placed, our team begins the customization process. This can take anywhere from 2 to 4 days, depending on the complexity of your order.
- Shipping Time: After processing, shipping to the GCC region generally takes between 14 to 29 days.
Why It Takes Time
We know that waiting for your order can be tough, but we want to assure you that it's worth it. Here’s why:
- Customization: Each product is made to order, ensuring it meets your specific requirements and our quality standards.
- Quality Control: We take extra steps to inspect and perfect each item before it leaves our facility.
- International Shipping: Our products are shipped from our suppliers in China. While this adds some time to the process, it allows us to offer unique and customized items that you won’t find anywhere else.
Tracking Your Order
As soon as your order ships, we’ll provide you with a tracking number so you can follow its journey to your doorstep. Please allow a few days for the tracking information to become active.
What If My Order Is Delayed?
While we strive to deliver your order within the estimated time frame, sometimes delays can happen due to factors beyond our control, such as customs processing or shipping carrier delays. If your order is delayed, we will keep you updated and do our best to get your order to you as soon as possible.
Contact Us
We’re here to help! If you have any questions about your order or our shipping process, please don’t hesitate to reach out to our customer service team at support@mementoos.com.
We’re always happy to assist you.
Thank You for Your Patience
We greatly appreciate your understanding and patience. At Mementoos, we are committed to delivering high-quality, customized products that are worth the wait. Thank you for choosing us and for supporting our mission to provide unique, handcrafted items that you’ll love.
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